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Frequently Asked Questions
Your questions answered – supporting you every step of the way.
I’ve had my Needs Assessment – how do I arrange support?
To begin your support with Onyx, simply complete the form on the "Arrange my DSA Support" page, or email your DSA letter at admin@onyxstudents.com. Our friendly team will be in touch to match you with a suitable support worker based on your needs and preferences.
What is Specialist Mentoring?
Specialist Mentoring helps you manage the emotional and psychological barriers that can affect your studies. This may include support with anxiety, motivation, organisation, creating routines, and building independence. Our mentors are trained to support students with a wide range of needs, including mental health conditions, autism, and other disabilities.
For a full list of what we offer, visit our Support Type Options page.
Where will my support sessions be held?
This depends on the type of support you’re receiving and your personal preference. We’ll always work with you to find a setting that feels comfortable, appropriate, and confidential.
What are my options for support methods? Can I change them later?
Yes — support can usually be delivered face-to-face or via video calls, depending on what suits you best. If your circumstances change, speak with your support worker and we’ll do our best to adapt your support.
Can I change my support worker?
Absolutely. If you feel your support worker isn’t the right match, please let us know. We want you to feel fully supported, and we’ll work with you to find someone who better fits your needs and preferences.
Do I have to pay for NMH support?
In most cases, NMH support is funded through your Disabled Students’ Allowance (DSA). If you’re unsure what you’re funded for (or you’re accessing support through your university or privately), contact us and we’ll help you understand your options.
What if I’m not sure what kind of support I need?
That’s completely okay. Your Needs Assessment Report will outline recommended support types. If you’re still unsure, or your needs change over time, get in touch — we’re here to guide you.
Can support continue during placements or university holidays?
Support can often continue during placements or holidays, particularly if it’s delivered remotely. Please discuss this with your support worker or contact us in advance so we can plan with you.
Can I receive more than one type of support at the same time?
Yes — many students access more than one type of support, such as mentoring, note-taking, and study skills. This depends on what has been recommended and approved in your Needs Assessment Report.
If your question isn't listed here, we’re happy to help.
Get in touch: admin@onyxstudents.com
Or visit our Contact Page for more options.